Last updated: 12/19/2024
1. Refund Eligibility & Process
Our refund policy is designed to ensure your complete satisfaction with our premium services:
- 14-day money-back guarantee for all new subscriptions
- No questions asked for first-time refund requests
- Full refund if service is not as described
2. How to Request a Refund
To initiate a refund request:
- Email us at refund@edbn.me
- Include your account email and transaction ID
- Briefly explain your reason for requesting a refund
- We'll process your request within 1-2 business days
3. Processing Time & Method
Understanding our refund processing:
- Refunds are typically processed within 5-7 business days
- Credit card refunds appear on your statement in 2-10 business days
- PayPal refunds are usually processed within 24 hours
- Bank transfers may take 5-10 business days to reflect
4. Non-Refundable Items
The following are not eligible for refunds:
- Custom development work or personalization services
- Subscriptions active for more than 14 days
- Services already fully rendered
- Accounts terminated for policy violations
5. Special Circumstances
We may consider refunds outside our standard policy in cases of:
- Technical issues preventing service use
- Extended service outages
- Billing errors or duplicate charges
- Other exceptional circumstances (evaluated case by case)